F.A.Q


Prices

The price of Goods quoted on our website includes VAT.

Delivery

Shipping is £70 to most UK Mainland only postcodes.  If you are not sure if your postcode is included in this category then please contact me for a quote before purchasing.

All deliveries are carried out via a professional one man courier service, therefore he may require assistance unloading from the van and will deliver to the first door of entry to the property only.  Note : This means the entry door to a block of flats not to the apartment door. 
 
We will give you an estimated delivery date for your purchase but no times or dates provided by us are guaranteed
We will package your purchase securely and we will decide on the method of delivery either courier or otherwise.
​You must notify us promptly and in any event within 48 hours of receipt of any goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

Returns

There is a 14 day cooling-off period in line with distance selling regulations, you must contact me within the 14 days and return shipping is paid by the customer.  Any damage found to have been caused by the customer could result in a reduced refund or no refund. 
 
Please measure your space to ensure that items are suitable before purchasing.
 
Please note that tailored and customised items do not fall within these guidelines and are non-refundable.

Privacy

When placing an order with us you will have to provide personal information including your name and address. We will not disclose that information to any third party without your consent except for the purpose of processing the order and arranging delivery.

Payment

Payment for goods and the cost of packaging and delivery must be received in full before the goods are delivered.