F.A.Q


Can I return an item?

Consumers based in the European Union can return Goods up to 14 days after the Goods have been received.

To initiate a return, the Customer must contact Kimteriors 

As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements. 

Additionally, the Customer may not return an item for "inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase.

If in doubt, the Customer can contact Kimteriors directly. 

In case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from the Vendor to a Customer) are non-refundable. 

The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to Kimteriors in the same condition, Kimteriors will confirm receipt and refund the Customer. If an item is returned or in an unsuitable condition, Kimteriors will not be able to process the refund and Kimteriors may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. 

Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Kimteriors reject the delivery on arrival. 

Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund. 

Vendors may refuse a return of an item if it has been altered by the Customer in any way. 

Kimteriors are not liable for any damages or loss sustained in transit via third parties.